FAQ

You may add to or remove items from your package with no fees as long as your trip date or destination is not being changed.

The same CC used to book will be the same CC refunded. No refunds will be in cash. If you are upgrading your package on the day of the trip, you must pay the bus rep in cash.

When upgrading or downgrading your package, reply to the booking confirmation email you received and add Changing Package – (insert trip date and mountain name)” to the subject line. Example "Changing Package 12/23/17 Hunter Mountain". If you don’t have the confirmation email, send an email to Hello@nycsnowbus.com with the same subject line, and include your passenger ID and the name and email used when booking. Due to errors in email hosting company servers or typos in email addresses only a replied email guarantees your request was received. If no reply was received, you may followup with another email or call our Office: 917.524.2421 or Cell: 347.796.1685 between the hours of 9AM - 6PM. Sending an email or leaving a voice message does not remove accountability from you to follow up.

Rescheduling your trip is the same as canceling your original trip and booking a new one. Rescheduling must be made at least 72 hours or more before your trip’s departure time in order to reschedule you without any fees.

No refund will be given upon rescheduling, but a fee will need to be covered if rescheduled within 72 hours. Rescheduling made within 72 before your trip departure time will endure a fee equal to the bus only portion (Mountain Creek = $49.90, Hunter/Windham = $59.90, Whiteface/Gore/Mount Snow = $79.90) of your purchase, plus a $10 processing fee per passenger. If you are rescheduling to a different destination within 72 before your trip departure time of your original trip, you will endure a fee equal to the bus only portion of the new destination you are scheduling for or the original destination’s bus only portion (which ever is higher), plus a $10 processing fee.

Discounted tickets rescheduling policy: Purchases made with more than 10% discount from our full price are noncancelable and nonrefundable. The only exception is to reschedule. To reschedule these tickets, there is a rescheduling fee equal to that of the discount applied to the ticket. For example, if the original ticket was $100, and the discount was 15% ($15) off, then the rescheduling fee is $15. Rescheduling will still need to be done 72 hours or more in advance. If rescheduling is done within 72 hours of your departure time and date, then there is a fee of the discount amount and the bus only portion (Mountain Creek = $49.90, Hunter/Windham = $59.90, Whiteface/Gore/Mount Snow = $79.90) of your purchase, plus a $10 processing fee per passenger.

Large groups and third party NYC Snow Bus ticket bookings: Has a rescheduling policy of 7 day prior to your trip time and date.

Missing the bus will still cost the same amount as described in the "missing the bus" FAQ, plus the rescheduling fee.

When rescheduling a trip, reply to the booking confirmation email you received and add reschedule – (insert trip date and mountain name)” to the subject line. Example "Reschedule 12/23/17 Hunter Mountain". If you don’t have the confirmation email, send an email to Hello@nycsnowbus.com with the same subject line, and include your passenger ID and the name and email used when booking. Due to errors in email hosting company servers or typos in email addresses only a replied email guarantees your request was received. If no reply was received, you must call us at Office: 917.524.2421 or Cell: 347.796.1685 between the hours of 9AM - 6PM. Sending an email or leaving a voice message does not remove accountability from you to follow up.

Missing the bus is the same as canceling. You will receive a refund minus the bus only portion (Mountain Creek = $49.90, Hunter/Windham = $59.90, Whiteface/Gore/Mount Snow = $79.90) of your purchase plus a $10 processing fee per passenger. If you would like to go on a trip another day or to another mountain later on the same day after missing the bus, you would still need to pay the fees as described above.

When missing a bus, reply to the booking confirmation email you received and add Missed Bus – (insert trip date and mountain name)”. Example "Missed Bus 12/23/17 Hunter Mountain" to the subject line. If you don’t have the confirmation email, send an email to Hello@nycsnowbus.com with the same subject line, and include your passenger ID and the name and email used when booking. Due to errors in email hosting company servers or typos in email addresses only a replied email guarantees your request was received.  If no reply was received, you may follow up with another email or, call our Office: 917.524.2421 or Cell: 347.796.1685 between the hours of 9AM - 6PM.  If no reply was received, you must call us at Office: 917.524.2421 or Cell: 347.796.1685 between the hours of 9AM - 6PM. Sending an email or leaving a voice message does not remove accountability from you to follow up.

Third party NYC Snow Bus ticket bookings: These purchases made from third party sites are non cancelable, non refundable. These tickets may be rescheduled 7 days in advance or more. 

Booking in advance for next winter season: These purchases are non-cancelable and nonrefundable. You may reschedule these tickets 72 hours or more in advance from your departure time and date by paying a rescheduling fee. To reschedule these tickets, there is a rescheduling fee equal to that of the discount applied to the ticket. This mean if the original ticket is $100, and the discount is 25% ($25) off, then the rescheduling fee is $25. There is no rescheduling within 72 hours of your trip departure time and date, and no rescheduling for large groups, 20 or more, within 7 days of your departure date.  No part of these tickets will be refunded for missing the bus. This offer cannot be combined with any other discount, offer, credit. This is a stand alone discount.

Discounted tickets: Purchases made with more than 10% discount from our full price are noncancelable and nonrefundable. The only exception is to reschedule. To reschedule these tickets, there is a rescheduling fee equal to that of the discount applied to the ticket. For example, if the original ticket was $100, and the discount was 15% ($15) off, then the rescheduling fee is $15. Rescheduling will still need to be done 72 hours or more in advance, and 7 days in advance for large groups of 20 or more. Missing the bus will still cost the same amount as described below in the "missing the bus" detail, plus the rescheduling fee.

Large groups: Purchases by groups of 20 or more, either booking at once or individually, have a cancellation and rescheduling policy time of 7 days prior to the departure date.

Day trip: Cancellations must be made at least 72 hours or more before your trip departure time in order to receive a full refund, and 7 days in advance for groups 20 or more. Cancellations made within 72 before your trip's departure time will receive a refund minus the bus only portion (Mountain Creek = $49.90, Hunter/Windham = $59.90, Whiteface/Gore/Mount Snow = $79.90) of your purchase plus a $10 processing fee per passenger.

Overnight trip: Cancellations must be made at least 2 weeks before your trip departure date and time in order to receive a full refund. Cancellations made up to 72 hours before your trip departure time will receive a 50% refund. Cancellations made within 72 hours of your trip departure time will receive no refund. No refunds will be issued for missed buses.

Overnight trip with national flights: Cancellations must be made at least 30 days before your trip departure date and time in order to receive a full refund. Cancellations made within 30 days before your trip departure time will receive a refund minus the deposit amount. Cancellations made within 14 days - 7 days of your trip departure time will receive 50% refund of the maximum full trip price. Cancellations made within 7 days of your trip departure time will receive no refund. No refunds will be issued for missing the trip.

Overnight trip with international flights: Cancellations must be made at least 60 days before your trip departure date and time in order to receive a full refund. Cancellations made within 60 days before your trip departure time will receive a refund minus the deposit amount and minus any nonrefundable flights and hotels.

Please understand that this policy is to abide by the cancellation policies of our lodging, transportation, and service partners.

To cancel your booking, reply to the booking confirmation email you received and add “Cancellation – (insert trip date and mountain name)” to the subject line. Example "Cancellation 12/23/17 Hunter Mountain". If you don’t have the confirmation email, send an email to Hello@nycsnowbus.com with the same subject line, and include your passenger ID and the name and email used when booking. Due to errors in email hosting company servers or typos in email addresses only a replied email guarantees your request was received.  If no reply was received, you may followup with another email or, call our Office: 917.524.2421 or Cell: 347.796.1685 between the hours of 9AM - 6PM. Sending an email or leaving a voice message does not remove accountability from you to follow up.

Absolutely! Get to the bus at least 30 minutes early and we will try our best to accommodate you. In person tickets are cash only

We distribute passes on our way up to the slopes for most mountains. Sometimes, we get the tickets upon arrival and distribute them at the mountain. We cannot replace any lost lift ticket so make sure that it is fastened securely to your jacket and have taken a picture of the ticket with your phone, and keep any tear off portion of the ticket in a sealed pocket.

Yes. An adult over the age of 18 must accompany all riders under the age of 15. For riders between 15-17 years of age, we will need a signed waiver from a parent or guardian (WAIVER FORM). We reserve the right to turn away riders who fail to provide the appropriate documentation and the bus ticket will not be refunded.

We can try to arrange that for you, send us an email or speak to a representative at the mountain.

We can take care of that. The bus only rate is based on the value of the seat, so whether you only need a ride to the mountain or from the mountain, the cost for seat is still the same as a round trip ticket. Send us an email if you need a ride from the mountain and we will inform our bus rep that you will be on the bus for the return. If you are taking a one-way trip up the mountain and will not be returning with us later in the evening, please inform our representative in the morning that you will not be returning on the bus ride home. This will save us the trouble of looking for you at the end of the day and possibly holding up the bus.

No, you have to purchase a seperate bus ticket. Round trip tickets are only good for same day use.

Absolutely! You will have to book a bus ticket for each day you are on the bus, one way or round trip are the same price and are only good for same day use. Don't forget to double-check that we have a bus running to that mountain the day you want to return. Please send us an email and inform our representative that you will be returning with us on a different day so the rep can: not worry about you returning to the bus on the first day; give you any lift tickets and rentals for the other days you are staying, and so that the bus rep knows to look for you at the return check-in on the date in which you will be returning.

For our trips to Mt. Creek, we anticipate getting home around 6:00PM - 7:00PM, for Hunter and Windham 7:00PM - 8:00PM, and for our trips to Gore, Mount Snow & Whiteface, we anticipate getting home around 9PM, All depemding on your drop off locaiton, traffic, or other delays. Please note that there may be unforeseen delays due to traffic, weather, or other.

Please check each trip page for departure time.

We typically don't make any stops make any stops on the way to Mountain Creek, Hunter, Windam, or any destination less than 3 hours away. We may stop if the driver needs to use the rest room. For longer trips to Gore, Whiteface, and etc., we make a brief stop about half back from to the mountain at a rest area. Our goal is to get to you home as early as possible to enjoy the rest of your night.

We typically don't make any stops make any stops on the way to Mountain Creek, Hunter, Windam, or any destination less than 3 hours away. We may stop if the driver needs to use the rest room. For longer trips to Gore, Whiteface, and etc., we make a brief stop about half way up to the mountain at a rest area. Our goal is to get to the mountain as early as possible to enjoy the most of our day.

Each trip is different so please see the individual page for each destination to confirm your departure time. To see the departure time to all mountains, see our maps and schedule page. Click Here

All our transportation modes are luxury coach buses with restrooms. We attempt to have all our buses with wifi and outlets, but sometimes they will not be equipped with these accessories.

There is a reason why 2 winter Olympics were hosted at this mountain and that is because it is the REAL beast of the east. We don’t want to bore you with stats but let’s just say, the highest vertical in the north east, Olympic training runs and the “slides” aka true double black diamond expert only trails that you need a search beacon for. When you ski Whiteface, the mantra you will be saying to your friends is “I conquered Whiteface” or “I am Whiteface Strong”.

The 3 words that come to mind when we talk about Gore Mountain are Oh.My.Gore! Located upstate New York, it is a huge (500 acres), beautiful mountain with crazy wide open trails. It is seriously one of the best kept secrets when it comes to destination skiing in the north east and we are super excited to take you there. They also have the best damn glades you have ever ridden, seriously, we got lost in the glades several times – it’s that huge.