Third party NYC Snow Bus ticket bookings: These purchases made from third party sites are non cancelable, non refundable. These tickets may be rescheduled 7 days in advance or more.

Booking in advance for next winter season: These purchases are non-cancelable and nonrefundable. You may reschedule these tickets 72 hours or more in advance from your departure time and date by paying a rescheduling fee. To reschedule these tickets, there is a rescheduling fee equal to that of the discount applied to the ticket. This mean if the original ticket is $100, and the discount is 25% ($25) off, then the rescheduling fee is $25. There is no rescheduling within 72 hours of your trip departure time and date, and no rescheduling for large groups, 20 or more, within 7 days of your departure date. No part of these tickets will be refunded for missing the bus. This offer cannot be combined with any other discount, offer, credit. This is a stand alone discount.

Discounted tickets: Purchases made with more than 10% discount from our full price are noncancelable and nonrefundable. The only exception is to reschedule. To reschedule these tickets, there is a rescheduling fee equal to that of the discount applied to the ticket. For example, if the original ticket was $100, and the discount was 15% ($15) off, then the rescheduling fee is $15. Rescheduling will still need to be done 72 hours or more in advance, and 7 days in advance for large groups of 20 or more. Missing the bus will still cost the same amount as described below in the "missing the bus" detail, plus the rescheduling fee.

Large groups: Purchases by groups of 20 or more, either booking at once or individually, have a cancellation and rescheduling policy time of 7 days prior to the departure date.

Day trip: Cancellations must be made at least 72 hours or more before your trip departure time in order to receive a full refund, and 7 days in advance for groups 20 or more. Cancellations made within 72 before your trip's departure time will receive a refund minus the bus only portion (Mountain Creek = $49.90, Hunter/Windham = $59.90, Whiteface/Gore/Mount Snow = $79.90) of your purchase plus a $10 processing fee per passenger.

Overnight trip: Cancellations must be made at least 2 weeks before your trip departure date and time in order to receive a full refund. Cancellations made up to 72 hours before your trip departure time will receive a 50% refund. Cancellations made within 72 hours of your trip departure time will receive no refund. No refunds will be issued for missed buses.

Overnight trip with national flights: Cancellations must be made at least 30 days before your trip departure date and time in order to receive a full refund. Cancellations made within 30 days before your trip departure time will receive a refund minus the deposit amount. Cancellations made within 14 days - 7 days of your trip departure time will receive 50% refund of the maximum full trip price. Cancellations made within 7 days of your trip departure time will receive no refund. No refunds will be issued for missing the trip.

Overnight trip with international flights: Cancellations must be made at least 60 days before your trip departure date and time in order to receive a full refund. Cancellations made within 60 days before your trip departure time will receive a refund minus the deposit amount and minus any nonrefundable flights and hotels.

Please understand that this policy is to abide by the cancellation policies of our lodging, transportation, and service partners.

To cancel your booking, reply to the booking confirmation email you received and add “Cancellation – (insert trip date and mountain name)” to the subject line. Example "Cancellation 12/23/17 Hunter Mountain". If you don’t have the confirmation email, send an email to Hello@nycsnowbus.com with the same subject line, and include your passenger ID and the name and email used when booking. Due to errors in email hosting company servers or typos in email addresses only a replied email guarantees your request was received. If no reply was received, you may followup with another email or, call our Office: 917.524.2421 or Cell: 347.796.1685 between the hours of 9AM - 6PM. Sending an email or leaving a voice message does not remove accountability from you to follow up.

Mountain Creek

90 minutes from NYC, plus the best terrain park in the North East.

Additional recources

Fine print